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FAQ

Have questions about our hotel, your stay, or the island? Find answers to common questions here. If your question isn't listed, please get in touch with us – we're here to help.

Staying overnight

What are the check-in and check-out times?

Where can we have breakfast or lunch?

Can I stay longer if needed?

Can I cancel my booking after I’ve made it?

Hotel information

How do I get to the hotel?

Are pets allowed in the hotel?

Is the hotel child-friendly?

How does the smart hotel work?

Does the smart hotel work with all phones?

Is the online booking tool always up-to-date?

Is there a lift in the hotel?

Can you cook in the rooms?

Vlieland

Where can I view the boat schedules and book tickets?

What is there to do on Vlieland?